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Hi 👋
We’re Attest Technologies Limited. We own and operate the technology, tools and services made available to you via out websites and the Attest Platform (the ‘Attest Services’).
When operating the Attest Services, we exercise overall control over how your information is collected and used, including personal information. As a data controller, we understand it’s really important for you to know how we’re using your information and we’re committed to protecting and respecting your privacy.
If you have any questions about this policy or would like to exercise any of the rights set out within, you can email us at [email protected].
The information we collect and use depends on who you are. Select the relevant category below to find out how we may collect, use and share your information.
We’d ask you to please note that the Attest website and the Attest Services are not directed towards children under 18 years old. Attest does not knowingly collect personal information from minors under the age of 18 and if we become aware that any such data has been inadvertently collected, we will delete it from our systems. Attest will provide you with other and further notices, and collect such express consent, as may be deemed appropriate, where it’s required by applicable law.
The categories of information that we collect, store and/or process are set out below with some examples of what’s included:
Contact → your name, email address, phone number, job title, etc.
Financial → your bank details or billing information. All payments made on our website are processed via a third party payment provider and your details will be processed in accordance with their own privacy policy, Attest does not store or process any of this information. See Braintree and Chargebee.
Account → username, password, feedback etc.
Usage → information about how you use our website, products and services
Survey → your survey questions and responses received
Technical → IP address, login data, browser type and other technology on the devices you use to access the platform. We use cookies and other tracking technologies in order to collect this information, you can find out more about this here.
The above information will be collected regarding the individual who signed up for an Attest account, as well as any other users attributed to the account (for example, on business accounts where other company users have access).
Direct interactions → We’ll collect your contact and financial information when you sign up for the Attest Services or submit your information to us via an online form or request to contact you. We’ll collect your survey information as you use the Attest Services.
Automated technology or analytics → As you use our website or the Attest Services, we’ll automatically collect technical and usage information by using cookies and similar technologies.
Third parties or publicly available sources → We use third parties who provide us with information from Companies House or other publicly available sources to enable us to contact you. We may also collect information from third parties who provide a service to us. Find out more about our service providers below.
We collect very limited information about you, which is set out below. Survey Creators are prevented from requesting that you disclose any personal information in your survey responses under the terms they agree to in order to use the Attest Services (for example, you should never be asked to input your name or age into a survey). If you are ever asked for this type of information, please contact us immediately at [email protected].
You might be wondering how you receive surveys via the Attest Services because you don’t remember signing up to Attest or providing us with any information previously. That’s a great question! In order to provide the Attest Services, we partner with a number of trusted panels who connect you to the surveys created by our Survey Creators. Those partners will hold your personal details and you should contact them if you’d like to understand more about the information they hold.
If you take part in text-based surveys, we will receive the following categories of information from you. The categories of information that we do collect, store and/or process are:
Survey → your survey responses
Technical → IP address, browser type and other technology on the devices you use to access the platform. We use cookies and other tracking technologies in order to collect this information, you can find out more about this here.
If you take part in video surveys we will receive the following categories of information from you. The categories of information that we do receive, store and/or process are:
Video Survey → your video survey responses (including audio)which you provide to us on a no-name basis
Respondent ID → You are identified to us solely by a unique Respondent ID which is provided to us by our video panel provider, Pure Spectrum Limited. PureSpectrum may also collect personal information about you. For further information, please see their Privacy Notice
Technical → IP address, browser type and other technology on the devices you use to access the platform. We use cookies and other tracking technologies in order to collect this information, you can find out more about this here
For text-based surveys, we use automated technology or analytics → As you respond to surveys (hosted on the Attest Services), we’ll automatically collect technical and usage information by using cookies and similar technologies. This includes your IP address, which may be personal information if it can be used to identify you. We’ve set out some more information about this below.
For video-based surveys → As you respond to video-based surveys (hosted on the Attest Services), we’ll collect video data (including audio) and we’ll also automatically collect technical and usage information by using cookies and similar technologies. This includes your IP address, which may be personal information if it can be used to identify you. We’ve set out some more information about this below.
We collect the above information (Usage, Survey and Technical) in order to provide the Attest Services. We collect your survey responses so these can be shared with Survey Creators to allow them to complete their surveys. We’ll also store certain information regarding how you use the Attest Services for our legitimate interests; so we can continuously improve our services and deliver the best service to our customers.
We’ll use your technical information in order to provide the Attest Services, for example, we might use information relating to your device so Survey Creators can send surveys out to users of certain devices. We also use this information to make sure we can tell which answers match each Respondent. We do not link usage or technical data in any way that would identify individual Survey Respondents.
We’ll collect your information in a number of ways, directly or indirectly. For example:
Direct interactions → for example, when you sign up for an Attest event, ask for a follow up on web chat, book an intro or request content from us.
Automated technology or analytics → as you use our website or the Attest Services, we’ll automatically collect technical and usage information by using cookies and similar technologies.
Third party sources → we work closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may receive general aggregated anonymous information about you. We also use demand generation tools to find email addresses, for example, of people we believe to be decision makers and who we can contact in companies that may benefit from the Attest Services.
We may collect the following information about you:
If you’re attending an event, we’ll use your information to build up our guest lists so we can tailor the event to the specific audience. We may share your company name, name and/or role with organisations hosting the event and/or other individuals who attend our events. We’ll process your personal information in this way either because we have a legal obligation to provide the delegate list for health and safety reasons or because we have a legitimate interest in promoting the success of the event and the Attest Services. We’ll never share your email address in either of these cases without your consent or informing you in advance.
During events, we may take photographs or film the events. Where this is the case, we will display notices or advise event attendees in advance that photography or filming may take place, with information as to how you can let us know if you’d rather not be photographed or filmed.
Like most tech businesses, we do share your information with third parties where it is required in order to provide the Attest Services (for example, to host our platform, to share video survey responses with our customers communicate with you and provide in platform advice) but only where we have appropriate safeguards in place.
We do not allow the collection of any personal information within our surveys. We will, of course, share survey information between Survey Creators and Survey Respondents so that surveys can be completed.
For Survey Respondents, we’ll only ever share the responses you give to surveys with Survey Creators. The responses are anonymous, so we’ll never share any personal information about you as mentioned earlier. Survey Creators determine how to use the content from the responses you provide so anything you put as a response will be shared. Please don’t ever provide personal information and remember, you can skip a question if you don’t feel comfortable answering it.
For Survey Creators, we’ll only ever share the surveys you put together with Survey Respondents to allow them to provide survey responses. We’ll never share your Survey Questions or the responses received to them with anyone else (unless you explicitly request us to do so or consent to us doing so).
We use a number of third party service providers to help us provide the Attest Services. In order to do this, we may have to provide some of your information to them and we will only ever do this to the extent necessary to provide services to you and only when we have contractual provisions in place to ensure your information is securely held and not used for any other purpose. We’ve set out a list of the main service providers we may share data with in order to provide the Attest Services under the ‘Service providers’ section at the bottom of this privacy policy.
Where you are using the Attest Services as part of a company account, we may share any information regarding your usage of the account with other authorised members.
We might share aggregated information with third parties to improve or promote the Attest Services. This information will always be anonymous, ensuring that no individual could be reasonably identifiable or linked to any part of the information we share.
We may share your information with Attest companies in order to provide the Attest Services. For example, we share information with local entities generating sales and building Attest Services within other countries, such as Attest Technologies, Inc in the USA. All Attest companies are subject to this privacy notice.
If we were to sell all or part of any of our business or assets, we will provide or transfer your personal information to the buyer (provided this is done in accordance with relevant data protection laws). We’ll do this because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the buyer of our business may not be able to provide services to you.
There are some circumstances where we have to share your information because we either have a legal obligation to do so or it’s necessary in order to protect ourselves and other users of the Attest Services. We will only do so where we reasonably believe it is necessary to comply with laws and regulations, requests from a governmental or law enforcement agency, to protect the security of the Attest Services or, where necessary, to enforce our legal agreements.
You can find out all about the use of cookies within the Attest Services in our Cookies Policy.
Our site may connect you to different websites with their own privacy policies. We do not accept any responsibility or liability for these policies or websites and you should check their policies before submitting any personal information.
All information you provide to us is stored on our secure servers or those of our third party data storage providers. We currently use Amazon Web Services and data is stored on servers located in Dublin.
The information we gather from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). For example, we may transfer data to one of our offices located outside the EEA or to service providers located in the United States. Where we transfer your personal information to countries and territories outside of the EEA and the UK, which have been formally recognised as providing an adequate level of protection for personal information, we rely on the relevant “adequacy decisions” from the European Commission and “adequacy regulations” (sometimes referred to as “data bridges”) from the Secretary of State in the UK. Where the transfer is not subject to an adequacy decision or regulations, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this privacy notice and applicable laws. These safeguards include
We’ll keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any accounting or legal requirements.
To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
We may anonymise your personal information so that it can no longer be associated with you for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
When using the Attest Services, you have the right to:
You have an absolute right to ask us to stop processing your personal information for the purposes of direct marketing.
If you are resident in California, you have certain rights afforded to you under the CCPA. The categories of personal information we collect, where we collect it from, the business purpose for collecting it and any third parties we may share this information with is already set out in this policy.
We do not sell your personal information and we will not sell it without providing you the right to opt out.
You will not be discriminated against for exercising any of the above rights. Where you do so, we are required to verify your request using information associated with your Attest account (for example, your email address).
If you’re not happy with the information we’ve set out here, please let us know so we can try to resolve your query or concern. You may also have the right to complain to a data protection authority. In the UK, you can contact the Information Commissioner’s Office here.
This policy was updated on 28/04/2023
As of April 2023, Privacy Policy has been updated. The previous version of our privacy policy is available here.
This table sets out the key service providers used by Attest, and may be updated from time-to-time.